Choose UPS Access Point, Choose Free Shipping!

Shipping FAQ

• How do I get free shipping?
  In most European countries, the free shipping is automatically applied at checkout on qualifying orders from 125 €* (excl. national VAT and fees) when sent to a UPS Access Point. A 2€ surcharge fee will be applied on orders sent to customized address. Orders under 125 €* will be charged a flat shipping rate according to the shipping zone.
• How soon will my order be delivered with free shipping?
  Standard shipping typically takes 1–7 days. If you choose your order to be delivered in a STORE UPS Access Point or to a LOCKER UPS Access Point, you have up to 7 calendar days to pick up your order.
• What is the shipping fee for orders under 125 €?
  Flat shipping fee of 9 € (plus national VAT) will apply when orders are less than 125 €
  
  - Switzerland/Norway/Madeira-Azores: A flat shipping fee of 16 € (plus national VAT) will apply when orders are less than 250 €
  - United Kingdom: A flat shipping fee of 12 € (plus national VAT) will apply when orders are less than 200 €
  - Canary Islands: 13% fee on order amount with a minimum fee of 27 €
  - Andorra: Flat shipping fee of 9 € (plus national VAT) will apply when orders are less than 125 €, plus a surcharge of 28 €.
  - Cyprus/Malta/Jersey/Guernsey: 9,5% surcharge over the order amount plus a flat shipping fee of 16 € for orders below 250€.
  - Norway and Andorra: the customs formalities in origin are included. Destination rates and taxes, excluded.
• Is the Shipping Fee incl. or excl. VAT?
  The Shipping Fee does not include the VAT, so it will be added during the Payment process.
• What kind of shipping charges are incurred for orders placed on MyShop?
  Standard shipping rates apply. In most European countries, the free shipping is automatically applied at checkout on qualifying orders from 125 €* (excl. national VAT and fees) when sent to a UPS Access Point. A 2€ surcharge fee will apply on orders sent to customized address.
• What constitutes a qualifying order?
  In most European countries, orders of 125 €* (excl. national VAT) or more qualify for free shipping when selected a UPS Access Point as a delivery method. Free shipping is only applicable to standard shipping rates. Surcharges and other fees (including the Preferred Customer enrollment fee) are not part of the 125 €* total, and do not count toward the free shipping requirement.
• Do Andorra, the Canary Islands, Cyprus, Malta, Norway, Portugal (Madeira and the Azores), Switzerland and the United Kingdom also have free shipping for orders starting from 125 €?
  No. For Norway, Portugal (Madeira and the Azores) and Switzerland free shipping is available only for orders starting from 250 €. For the United Kingdom, free shipping is available for orders starting from 200 €. For Andorra, free shipping is available for orders starting from 125 €. Currently, the Canary Islands do not have free shipping, but a minimum cost of 27 € (and a 13% overcharge starting from 192 €). For Cyprus, Malta, Jersey, and Guernsey, a 9.5% surcharge is applied to the order amount, along with a flat shipping fee of 16 € for orders below 250 €.